FAQ

Frequently Asked Questions - Web3ee

Can I Pay in Crypto?

Yes! 

When can I expect my order?
Standard DHL International shipping typically takes about 10 - 15 days.

Is there a delay in delivery time due to COVID-19 (Corona Virus)?
Unfortunately, we also have to deal with delays in production and deliveries. Our
sales staff will do their utmost to dispatch, process, and send your order as soon as possible. Please note that in these cases the average delivery time is longer than normal (10 - 15 business days). Thank you for your understanding.

The expected delivery time has passed, where is my order?
In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, it can sometimes occur that an order is delayed in the delivery process. You can check the status of your order via the track & trace code.
Have you not received anything after the expected delivery time?
Please contact us.

What are the shipping costs?
We cover all the shipping costs for orders worldwide.

I am not satisfied with my order. What should I do?
Not satisfied with your order? We are very sorry and we are happy to drill what we can do to satisfy you. Take a look at our Return Policy, and send an email to info@web3ee.com; we'll see how we can solve it as soon as possible!

Where can I find my track & trace code?
When your order has been processed and shipped, we will send your track & trace code via email.
Processing your order takes 24 hours